+1 (951)206-6141
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Shipping & Delivery Policy

At Wizzisaunas, we are committed to providing reliable and timely delivery of your sauna products. This Shipping & Delivery Policy details our shipping partners, options, service areas, and what you can expect when ordering from us. Please review this policy carefully to understand our practices.

1. Shipping Partners

We currently offer standard shipping services through multiple carriers, including FedEx, UPS, and BEST. We are planning to establish twenty warehouses across all states in the US to ensure fast product delivery. 
 

2. Service Area

Our delivery service is currently available for the continental United States only.
Shipping to the following states is not supported: PR, AK, HI, GU, AA, AE, AP.
P.O. Box Addresses: We do not support delivery to P.O. Box addresses. Please provide a valid physical address for delivery.
 

3. Order Processing Time

Orders are usually processed for shipment within 1-2 business days. Once your order is processed, you will receive an email with tracking information. We strive to process your order as quickly as possible to ensure you receive your purchased products promptly.
 

4. Shipping Duration & Costs:

Shipping Fees:
For dropshipping users, shipping fees are set at a fixed price across the US based on the weight and size of different products.
For bulk/large orders, shipping fees will be calculated based on the actual order.
Delivery Time: 7-15 business days for standard shipping.
The exact delivery time depends on your specific delivery address and the transportation arrangements made by our carriers. We will provide the exact delivery time upon confirmation of your order. If you have any special requests or concerns, please feel free to contact us and we will be happy to assist you.
Self-Pickup: Warehouse handling fee is waived; contact customer service at +1 (951) 836-5966 to confirm warehouse availability and schedule pickup.
Warehouse Address: 2926 Rubidoux Blvd, Jurupa Valley, CA 92509. Service Hotline: +1 (951) 836-5966

Customer-Arranged Shipping (Third-Party Logistics) We do not contact third-party freight companies on behalf of the customer, nor do we assist in obtaining freight quotes from third-party logistics providers. If you wish to use a different logistics provider or carrier, you must contact them directly. We will provide all necessary shipping information. You must obtain quotes and complete payment with the carrier yourself. Please note: We cannot pay any freight charges on behalf of the customer, and we are not responsible for any damage or delays caused by third-party transportation. Once the goods are picked up by the customer’s chosen carrier, the responsibility for transport is assumed by that carrier.

Delivery Service Instructions

Service Details Standard Home Delivery Room of Choice Home Delivery White Glove Home Delivery
Place packages in the first dry area on the property ✓
Adult signature required ✓ ✓ ✓
Scheduled delivery, recipient phone number provided must be valid ✓ ✓ ✓
Deliver packages to a room specified by customer ✓ ✓
Up or down up to two flights of stairs ✓ ✓
Floor leveling and preparation ✓
Open packaging and assemble your sauna ✓
Seam sealing and caulking for outdoor models ✓
Packaging material removal after assembly ✓

Delivery Service Fees

Delivery Service Fee
Standard Home Delivery Free
Room of Choice Home Delivery $100
White Glove Home Delivery (1-Person Sauna) $350
White Glove Home Delivery (2-Person Sauna) $450
White Glove Home Delivery (3-4 Person Sauna) $550

White Glove Home Delivery Availability:

White Glove Home Delivery is available only within a 100-mile radius of Los Angeles, California.
This service includes professional installation performed by our own staff.

For locations outside this service area, the availability of third-party White Glove installation providers cannot be guaranteed.
Customers outside the coverage area are recommended to complete installation by following the provided user manual and installation videos.

 

5. Order Tracking

After shipment, you will receive an email containing your tracking number. You can use this number to log in to the logistics company’s website and track the status of your order at any time. We recommend closely monitoring your order’s shipping progress to stay informed about the delivery timeframe.
 

6. Special Case

● Unpredictable Delays： Natural disasters, holidays and adverse weather conditions occasionally cause delays in delivery. While we strive to ensure timely delivery, Wizzisaunas is not responsible for delays or failures due to circumstances beyond our control.
● If a package cannot be delivered to the specified address due to customer-related issues (e.g., incorrect or wrong address, recipient unavailable, etc.), or if the customer refuses to accept the package, the package will be returned to the specified address, and the customer will be responsible for the shipping costs.
● For custom products, returns are not accepted. If a re-shipment is required due to customer-related issues, the customer will bear the shipping costs for the re-delivery.
 

7. Taxes

Sales tax will be waived for customers who provide a valid resale certificate issued by a U.S. state. Otherwise, all applicable sales taxes and related charges must be paid separately by the customer.
 

8. Returns and Exchanges

If you need to return or exchange a product, please contact us at . All returns must include the original packaging materials. Failure to retain packaging materials may result in additional charges. For specific details, please refer to our
 

9. Contact Us

If you have any questions or need further assistance, please feel free to contact us:
•Email:
•Phone: +1 (951)206-6141
•Mailing Address: Wizzisaunas Sauna Health Technology Inc 2926 Rubidoux Blvd, Jurupa Valley, CA 92509
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