Submit our online partner application or email [email protected] with an introduction to your business. Once approved, we will provide partner pricing, ordering guidance and product resources.

Please be ready to provide your business name, contact details, business or store link, business address, primary sales channels, resale certificate, and the email address and phone number you will use for ordering.

No. There is no membership fee, no advance inventory purchase and no MOQ. When your customer orders, you submit the order to us and we ship directly to the customer.

Approved partners receive partner pricing through their designated ordering account. A dedicated partner management dashboard is not available yet; order history can currently be checked through the ordering email account. A partner management system is planned for the future.

Yes. There are currently no restrictions on the number of websites or sales channels you use, provided that you follow the applicable MAP pricing requirements.

Yes, international partners may apply. At this time, our dropshipping fulfillment program serves customers within the United States only.

Yes. Partners are encouraged to use our official high-resolution images, product videos, technical specifications and marketing materials so product information stays accurate and brand presentation remains consistent.

Yes. You may adapt the design and marketing copy to your brand, but product specifications, features, certifications and warranty information must remain accurate. Please do not make unverified performance claims or use incorrect warranty terms.

No. Wizzisaunas branding appears on sauna door handles and product manuals. These branded elements cannot be removed or replaced.

Yes, as long as your advertised and final pricing complies with Wizzisaunas MAP requirements.

After your partnership is confirmed, we will email you a live inventory link. Please verify stock before confirming availability with your customer.

Use the approved ordering email and the ordering link provided to you: wizzisauna.com/collections/all-saunas. Enter your end customer’s complete delivery information carefully when placing the order.

Not at this time. Orders must currently be entered manually; automatic Shopify order integration is not available.

We accept credit cards, PayPal and bank wire transfers.

No. Orders must be paid in full before shipment.

Contact us as soon as possible if an order has not shipped. Once an order is in fulfillment or has shipped, we will try to help where possible; any non-recoverable costs, such as return freight or restocking charges, may be the responsibility of you or your customer.

Yes. A valid resale certificate is required to process tax-exempt resale orders. If one is not available, we can still accept the order, but applicable sales tax may be charged. For California shipments, valid exemption documentation is required to avoid applicable sales tax. Tax treatment in other states may change with applicable law and registration status.

Products ship from our U.S. warehouse. Please allow up to 2 business days for order processing, followed by approximately 7–15 days of transit time to U.S. addresses.

Yes. Standard shipping within the United States is free.

Standard delivery includes a scheduled appointment, liftgate service and curbside delivery. The carrier unloads the product to a dry area beside the customer’s location. Room-of-choice delivery is available for an additional fee, and a signature is required at delivery.

The carrier will contact the customer to arrange the delivery appointment. We send tracking information by email within 2–3 business days after shipment. Please make sure the customer is available at the confirmed delivery time.

A refused delivery is treated as a completed order. Any resulting return or handling charges will be assessed under the applicable return policy.

Eligible standard Wizzisaunas products may be returned within 30 calendar days of delivery. Non-defect returns must be unused, unassembled, uninstalled, complete with all original parts and materials, in intact original packaging, free from damage or signs of use, and in resalable condition. See the full Return & Refund Policy.

If the return is not caused by a product defect, shipping damage or a shipping error, the customer is responsible for return freight and a 15% restocking fee.

Contact us within 7 days of delivery with the order number, product model, a description of the issue, and clear photos or video of the packaging, product label and damaged or missing parts. We will evaluate the case and provide an appropriate solution.

Our partnership follows a two-tier responsibility structure: Wizzisaunas supplies the product, processes your orders, fulfills shipping and supports you with after-sales solutions. You remain responsible for your end-customer relationship, including marketing, pre-sale guidance, pricing and customer-facing support. We do not directly manage your end customers’ after-sales cases.

Wizzisaunas provides a 3-year free warranty from the purchase date. Coverage, conditions and exclusions are governed by the official Warranty Policy. For after-sales assistance, contact [email protected].

We can provide high-resolution product photos, installation videos, technical specifications, product descriptions and selling points, installation manuals, and other marketing assets. Contact us if you need a particular resource.

Yes. Partners can receive a product-knowledge training video or document to help support confident product conversations.

Exclusive territories are not currently offered as standard. If you are interested in exclusivity, it may be considered with a one-year sales commitment and a minimum purchase quantity.

Email [email protected]. We welcome partner feedback and will use it to improve both our products and the support we provide.