Return & Refund Policy

At Wizzisaunas, we are committed to providing a clear and fair return, exchange, and refund process.

Because saunas are large and heavy products that typically require specialized freight transportation, returns involve significant handling and shipping costs. Different policies therefore apply to change-of-mind returns and product-related issues such as shipping damage, defects, missing parts, or incorrect items.

Please review this policy carefully before placing an order.

1. 30-Day Return Policy

Eligible standard Wizzisaunas products may be returned within 30 calendar days from the date of delivery.

For a return that is not related to a product defect, shipping damage, or fulfillment error, the product must meet all of the following conditions:

• Unused;

• Unassembled and uninstalled;

• In its complete original packaging;

• Complete with all original parts, accessories, manuals, hardware, and packaging materials;

• Free from customer-caused damage, modification, misuse, or signs of use; and

• In resalable condition.

Products that have been assembled, installed, or used do not qualify for a standard 30-day change-of-mind return.

Products without their complete original packaging generally do not qualify for a standard return.

All return requests must be submitted within the 30-day return period and must receive prior authorization from Wizzisaunas.

Special circumstances may be reviewed on a case-by-case basis. Any exception must be approved by Wizzisaunas in writing before the product is returned.

2. Change-of-Mind Returns and Fees

If a customer wishes to return an eligible product because they changed their mind, ordered the wrong product, no longer need the product, or for another reason unrelated to product quality, the following conditions apply.

15% Restocking and Relisting Fee

Approved change-of-mind returns are subject to a restocking and relisting fee equal to 15% of the order amount.

The standard restocking fee for eligible change-of-mind returns is 15% of the order amount.

If the returned product does not meet the approved return conditions upon inspection, Wizzisaunas reserves the right to deny the return or reassess the available resolution based on the actual condition of the product.

Return Shipping

The customer is responsible for the cost of return shipping for change-of-mind returns.

Return shipping costs vary depending on the product, pickup location, return destination, carrier, and required delivery service and therefore are not a fixed amount.

The customer is also responsible for applicable return shipping insurance.

Original Outbound Shipping

Free shipping included with the original purchase applies to the initial standard delivery to the customer.

For an otherwise eligible and approved change-of-mind return, Wizzisaunas does not normally deduct the original standard outbound shipping cost again as a separate charge from the refund.

Accordingly, an approved change-of-mind return will generally be subject to:

15% of the order amount as a restocking and relisting fee + return shipping cost + return shipping insurance.

Additional delivery services, storage charges, redelivery fees, or other special logistics charges are not considered part of the standard free shipping service and may be non-refundable.

3. Return Authorization and Return Shipping

All returns require prior authorization from Wizzisaunas.

To request a return, please contact us and provide the information reasonably required to review the request, which may include:

• Order number;

• Customer name and contact information;

• Reason for the return;

• Photos of the product and packaging;

• Product and shipping labels; and

• Additional photos or videos if necessary.

We generally provide an initial response within approximately 2 business days after receiving the required information.

If the return is approved, Wizzisaunas will provide the applicable return address and return instructions.

Do not return a product without prior authorization. Unauthorized returns may be refused.

Approved change-of-mind returns must be returned in their complete original packaging and properly protected for transportation.

Customers may arrange an appropriate insured return carrier themselves, or Wizzisaunas may assist in arranging return transportation.

If Wizzisaunas arranges the return carrier for a change-of-mind return, the applicable return shipping and insurance costs remain the customer’s responsibility and may be deducted from the final refund.

If the customer independently arranges return transportation, the customer is responsible for the shipment until it reaches the authorized return location.

If the product is lost or damaged during customer-arranged return transportation, the customer is responsible for pursuing any applicable claim with the carrier or insurance provider.

If Wizzisaunas arranges the return carrier, we will coordinate any applicable freight claim with the logistics provider.

Damage resulting from inadequate return packaging or failure to follow the provided return instructions may affect refund eligibility or the final refund amount.

4. Shipping Damage, Defects, Missing Parts, or Incorrect Products

Shipping damage, manufacturing defects, missing components, and incorrect shipments are handled separately from change-of-mind returns.

Customers should inspect the product and packaging promptly after delivery.

If shipping damage, a product defect, missing components, or an incorrect product is discovered, please contact Wizzisaunas as soon as possible.

For shipping damage, we recommend reporting the issue within 2 business days of delivery whenever possible so that we can preserve the evidence needed for a freight claim.

Customers should retain the product and relevant packaging materials until the claim has been reviewed.

Depending on the issue, we may request:

• Photos or videos of the affected area;

• Photos of the product and packaging;

• Shipping labels;

• Product labels or serial information; and

• Additional troubleshooting information where necessary.

Wizzisaunas will evaluate the nature and severity of the issue and determine an appropriate resolution.

Available resolutions may include:

• Technical troubleshooting;

• Replacement of missing parts;

• Replacement parts or components;

• Replacement panels or other affected sections;

• Repair instructions or repair assistance;

• Product replacement where appropriate; or

• Return or refund when a reasonable repair or replacement solution is unavailable or impractical.

Because our saunas consist of multiple serviceable and replaceable components, Wizzisaunas generally reserves the right to diagnose the issue and provide a reasonable repair, replacement-part, or component-replacement solution before authorizing a complete product return or refund.

If a reasonable repair or replacement solution cannot resolve the issue or is not practical under the circumstances, Wizzisaunas will evaluate an appropriate product replacement, return, or refund.

The standard restocking and relisting fee of 15% of the order amount will not apply to a confirmed manufacturing defect, Wizzisaunas fulfillment error, or covered shipping damage for which Wizzisaunas is responsible.

5. Inspection of Shipping Damage

Customers should inspect the shipment and exterior packaging for visible damage upon delivery whenever reasonably possible.

If visible damage is found, customers should photograph the shipment, packaging, shipping labels, and damaged areas before disposing of any packaging.

Where possible, visible damage should also be noted with the delivery carrier.

If concealed damage is discovered after delivery or during unpacking or assembly, please contact Wizzisaunas promptly.

If continuing assembly could cause further damage, please stop assembly and contact us for assistance.

Please retain the damaged product or component, packaging, shipping labels, and related materials until the claim has been reviewed.

Failure to report damage within the recommended period does not automatically invalidate a claim. However, delayed reporting or discarded packaging may affect our ability to verify the cause of damage or pursue a claim with the carrier.

6. Exchanges

Customers wishing to exchange an eligible unused product for another model should contact Wizzisaunas before returning the original product.

For exchanges requested for personal reasons, the original product must meet the standard 30-day return requirements.

Such exchanges may be subject to:

• The 15% restocking and relisting fee;

• Return shipping and insurance costs;

• Any price difference between the original and replacement product; and

• Any applicable additional shipping costs.

If an exchange is required because Wizzisaunas shipped the incorrect product or because of a confirmed manufacturing defect or covered shipping damage, the standard 15% change-of-mind restocking fee will not apply.

The appropriate exchange method will be determined based on the circumstances of the case.

7. Order Cancellations

Before Shipment

If an order has not yet been released to or picked up by the carrier or logistics provider, the customer may contact Wizzisaunas to request cancellation.

Successfully cancelled standard product orders that have not shipped are normally not subject to a return shipping charge or the 15% restocking fee.

Custom, OEM, private-label, special-order, or made-to-order products may be subject to separate cancellation terms.

After Shipment

Once an order has been released to or picked up by the carrier, it is considered shipped.

After shipment, Wizzisaunas cannot guarantee that the carrier will be able to intercept, recall, or cancel the delivery.

Customers wishing to cancel an order after shipment should contact Wizzisaunas before refusing delivery or making arrangements directly with the carrier.

If the shipment cannot be stopped and the customer still wishes to cancel for personal reasons, the order will be treated as a change-of-mind return and may be subject to:

• A restocking and relisting fee equal to 15% of the order amount;

• Return shipping costs; and

• Return shipping insurance.

Unauthorized refusal of delivery does not automatically qualify an order for a full refund.

Any additional return freight, storage, redelivery, carrier handling, or other logistics charges resulting from an unauthorized refusal may be the customer’s responsibility.

8. Non-Returnable Products and Conditions

Except where applicable to an eligible product defect, shipping claim, or other rights provided by applicable law, the following generally do not qualify for a standard 30-day change-of-mind return:

• Products returned more than 30 calendar days after delivery;

• Products that have been assembled or installed;

• Products that have been used;

• Products without complete original packaging;

• Products with missing parts, accessories, manuals, or other original contents;

• Products damaged through customer handling, installation, storage, misuse, or negligence;

• Products that have been modified or altered by the customer;

• Products damaged because of improper return packaging or handling;

• Custom-manufactured products;

• OEM products;

• Private-label products;

• Personalized products;

• Special-order or non-standard products; and

• Products identified as Final Sale or otherwise non-returnable at the time of purchase.

Return, cancellation, and refund terms for custom, OEM, private-label, or other specially manufactured products are governed by the applicable sales contract, purchase order, or written agreement.

9. Return Inspection and Refunds

Return authorization does not constitute final approval of a refund.

Once an authorized return is received, Wizzisaunas will inspect the product to confirm that it meets the approved return conditions.

The inspection may include the condition of the product, packaging, parts and accessories, signs of assembly or use, customer-caused damage, return shipping damage, and whether the actual condition corresponds with the information provided in the return request.

If the product meets the approved return conditions, the refund will be approved.

If the returned product materially differs from the condition represented in the return request or does not meet the applicable return requirements, Wizzisaunas reserves the right to deny the refund and contact the customer regarding available options.

Refund Amount

For an approved change-of-mind return, the refund will generally be calculated from the amount paid for the returned product, less:

• 15% of the Order Amount Restocking and Relisting Fee;

• Any return shipping costs paid by Wizzisaunas on the customer’s behalf;

• Applicable return shipping insurance; and

• Other authorized return transportation charges, if applicable.

For confirmed manufacturing defects, Wizzisaunas fulfillment errors, or covered shipping damage for which Wizzisaunas is responsible, the 15% of the Order Amount Restocking and Relisting Fee does not apply.

Refund Processing Time

Once an eligible return has been received, inspected, and approved, Wizzisaunas will generally initiate the refund within 1–2 business days.

Refunds are normally issued to the original payment method.

After Wizzisaunas issues the refund, the customer’s bank, credit card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account.

Depending on the payment provider, this may typically take approximately 7–15 business days and is outside Wizzisaunas’ control.

10. Policy Abuse and Other Terms

Wizzisaunas reserves the right to deny a return, refund, or related claim involving:

• Fraud;

• Intentional product damage;

• Unauthorized product modification;

• Materially false or misleading information submitted with a claim;

• Unauthorized returns;

• Abuse of the return or refund process; or

• Other circumstances that do not comply with this policy.

Wizzisaunas may request reasonable photos, videos, product labels, shipping labels, or other supporting information necessary to evaluate a return, shipping damage claim, or product issue.

Nothing in this policy is intended to limit any non-waivable rights or remedies available to consumers under applicable law.

11. Contact Us

For return, exchange, refund, shipping damage, missing parts, or product-related requests, please contact Wizzisaunas before returning or refusing any shipment.

Email: [email protected]
Phone: +1 (951) 206-6141

Return / Business Location:

2926 Rubidoux Blvd
Jurupa Valley, CA 92509
United States

Important: Do not ship a return to this address without first receiving return authorization and return instructions from Wizzisaunas.

Business Hours

PST: 8:00 AM – 4:30 PM
EST: 11:00 AM – 7:30 PM