Thank you for choosing Wizzisaunas. We are committed to providing you with a comprehensive warranty to ensure that your product is always in good condition. Please read the following warranty policy carefully.

 

One-Year Free Warranty

For one year from the date of purchase, Wizzisaunas will provide free repair or replacement for any issues arising from defects in material or workmanship. This includes:

– Material defects: Defects in wood and other materials used in saunas.

– Defects in workmanship: for defects that occur during the manufacturing process, including assembly and structural problems.

– Electrical components: faults in sauna heaters, control panels and other electrical components.

Lifetime Paid Warranty

After the one-year free warranty period ends, Wizzisaunas offers a lifetime paid warranty. We will repair or replace any damage caused by material or workmanship defects at a reasonable cost. We are confident in the durability of our saunas, ensuring your peace of mind with our product quality assurance.

The warranty does not cover:

– Glass damage: Damage to glass components, except when it occurs during transportation.
– Misuse or Neglect: Damage caused by improper use, neglect, accident or unauthorized modification.
– Normal Wear and Tear: Expected deterioration and wear and tear due to prolonged use.
– Environmental damage: Damage caused by fire, flood, natural disaster or other environmental factors.
– Lumber Expansion and Shrinkage: Minor expansion and contraction of kiln-dried lumber may produce small cracks, which are considered normal and will not affect the structural integrity of the sauna.

Warranty Claims

To initiate a warranty claim, please follow the steps below:
1. Contact Customer Service: Please send an email to [email protected] with details of your purchase and a description of the problem.
2. Submit Warranty Claim: Our team will guide you through the process and may request photos or video of the damage.
3. Verification and processing: We will review your claim. If it qualifies for our warranty, we will arrange for repair or replacement.

Glass Damage During Transportation

If your sauna glass is damaged during shipping, please follow these steps:
1. Document the evidence: Take photos of the damage and the packaging materials.
2. Report Damage: Report the damage by phone or email within 48 hours of receiving the shipment.
3. Processing: We will review the evidence and, if damage is confirmed, arrange for replacement or repair of the glass.
Note: If damage is discovered within one week of receipt of the shipment, please notify Wizzisaunas immediately Failure to notify within this period will result in loss of eligibility for refund, return or exchange.

Maintenance and Care

To ensure the longevity and effectiveness of your sauna, we recommend the following:
– CLEANING: Use non-corrosive cleaning agents to clean both the interior and exterior. Avoid strong acids or bases that may damage wood or other materials.
– INSPECTION: Check electrical components and connections (including heaters and control panels) regularly for signs of wear or damage.
– Ventilation: After each use, open doors and windows to allow moisture to escape and avoid prolonged exposure to high humidity.
– Lumber Treatment: Indoor sauna lumber is kiln-dried and may expand or contract slightly, resulting in minor cracks. Outdoor lumber may also crack due to changes in humidity. Both are normal and will not affect structural integrity.
Precautionary Measures
– Proof of purchase: Keep your purchase documents (e.g. order number, invoice) as they will be required for warranty claims.
– Avoid unauthorized repairs: Do not attempt unauthorized disassembly, repairs or modifications as this may void the warranty.
– Transportation Protection: Ensure proper packaging and protection during transportation to avoid additional damage.
Contact Information
If you have any questions or need further assistance, please contact us by e-mail at [email protected].
Policy Changes
Wizzisaunas reserves the right to modify this warranty policy. If changes occur, we will update the policy on our website and attempt to notify customers via email. However, products purchased prior to the policy change will be covered by the terms in effect at the time of purchase.

Other Provisions

– WARRANTY VALIDITY: This warranty is valid only to the original purchaser and is not transferable without the prior written consent of Wizzisaunas.
– AUTHORIZED SERVICE: Warranty work must be performed by Wizzisaunas or an authorized representative using approved parts. No other party is authorized to modify or extend the terms of the warranty.
– EXCEPTIONS: This warranty does not cover defects or damage caused by delivery service providers, common carriers, installers, users or animals. It does not cover damage caused by improper installation, storage, relocation, cleaning or use of chemicals, as well as unauthorized repairs, misuse and natural disasters.
– EXTRA COSTS: This warranty does not cover labor, transportation or other costs associated with disassembly, reinstallation or repair. Proof of purchase is required for all claims.

Disclaimer:

Warranty policy applies only within the United States, excluding the following states and territories: PR, AK, HI, GU, AA, AE, AP.